The Carpet Cleaning Company – Customer Privacy Notice

Registered Name: Pablo 13 Ltd
Last Updated: 17.03.2025

This notice outlines how we handle your personal data and what you can expect from us.

Contact Details

Postal Address:
Old Granary, Dunton Road, Basildon, Essex, SS15 4DB, United Kingdom

Telephone:
01375 350 150

Email:
info@thecarpetcleaningcompany.net

What Information We Collect and Why

To provide carpet cleaning services and deliver goods, we may collect:

  • Full names and contact details

  • Residential or business addresses

  • Photographs or video content when needed

For updates, offers, and marketing purposes, we also collect:

  • Contact details and names

  • Addresses and marketing preferences

  • User journey data from our website or app

To meet legal obligations, we may collect:

  • Contact information only

Our Legal Grounds and Your Data Protection Rights

UK data protection law requires a valid legal basis for using your personal information.
These lawful bases are listed under UK GDPR, available on the ICO’s website.
Depending on the basis we use, your rights may vary.

Your key data protection rights include:

  1. Access – Request copies of the personal information we hold about you.

  2. Rectification – Ask us to correct or remove inaccurate or incomplete details.

  3. Erasure – Request the deletion of your personal data from our systems.

  4. Restriction – Limit how we use your information if certain conditions apply.

  5. Objection – Oppose specific processing of your personal data.

  6. Data Portability – Ask for your data to be transferred to you or another provider.

  7. Withdraw Consent – You may withdraw consent at any time where consent is used.

All requests must be answered within one month.
To exercise your rights, please use the contact details listed above.

Legal Bases for Data Usage

We rely on the following lawful bases when processing your data:

For services and goods:

Contractual necessity – Processing is essential to fulfil our contract with you.
Most data rights apply, though the right to object may not.

For marketing and updates:

Contractual necessity – Information is needed to keep you informed during our service.
All rights apply except for the right to object in some cases.

For legal obligations:

Contractual necessity – Required to comply with applicable laws or regulations.
Again, the right to object may not apply.

Sources of Personal Information

We collect all personal data directly from you.
This ensures accuracy and relevance for the services we provide.

How Long We Keep Your Information

We retain data for six years where legally or contractually necessary.
After this period, records will be reviewed and destroyed unless required longer.

How to Make a Complaint

If you’re concerned about how we use your personal data, please contact us directly.
We aim to resolve all concerns promptly and respectfully.

Should you remain dissatisfied, you can report your complaint to the Information Commissioner’s Office (ICO):

ICO Contact Details:
Information Commissioner’s Office
Wycliffe House, Water Lane
Wilmslow, Cheshire, SK9 5AF

Helpline: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint