Carpet Cleaning Company of the Year 2025/26

London & South East of England

Family Values. Professional Standards. Award-Winning Results.

In April 2022, husband-and-wife team Niamh and Neil Wakeling launched The Carpet Cleaning Company. Since then, we have grown from a small family start-up into an award-winning and trusted cleaning service provider. Today, we proudly deliver carpet, upholstery, leather and hard floor cleaning across Essex, Kent, London, and Hertfordshire.

Because we are a family-run business, we care deeply about every customer. At the same time, our professional accreditations and industry awards show that we meet the high standards corporate clients expect.

✔ Carpet Cleaner of the Year 2025/26 – London & South East of England
✔ NCCA (National Carpet Cleaners Association) accredited member
✔ Checkatrade Approved

Our Story

What started as a passion project between Niamh and Neil quickly became a thriving business built on quality, trust, and customer satisfaction.

To meet growing demand, we’ve expanded our team:

Abbie, our friendly customer service representative, ensures every client feels supported from the first call to the final result.

James, our skilled weekend technician, helps us keep up with busy schedules

Together, we’re passionate about making customers happy and bringing them on the journey with us, one clean home and office at a time.

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About Us

Our Vision Our Mission Our Values

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Our Vision

At The Carpet Cleaning Company, our mission is to become the leading carpet, upholstery, leather, and hard floor cleaning company in the South of England. Every day, we deliver unparalleled customer service while creating exceptional experiences for both residential and commercial clients.

Through advanced cleaning techniques and proven expertise, we transform homes, offices, and commercial spaces with results that are both visible and long-lasting. In addition, we place equal importance on the customer journey, ensuring that the process feels just as rewarding as the final clean.

From the first enquiry until the moment the job is complete, our team remains reliable, professional, and approachable. Because of this commitment, customers know they are in safe hands throughout the entire experience.

Our aim goes beyond meeting expectations; instead, we consistently strive to exceed them. As a result, every client enjoys a cleaner, healthier, and more inviting environment. Moreover, by building trust, keeping promises, and maintaining the highest standards, we develop lasting relationships across Essex, Kent, London, and Hertfordshire.

Our Mission

At The Carpet Cleaning Company, our mission drives everything we do. We aim to provide exceptional carpet, upholstery, leather, and hard floor cleaning services across Essex, Kent, London, and Hertfordshire, combining professional expertise with personalised care. Every decision we make focuses on delivering outstanding results, creating healthier, fresher spaces, and building lasting relationships with both residential and commercial clients.

Our Purpose

We exist to provide more than surface-level cleaning. Our purpose is to create healthier, fresher, and more inviting spaces where families thrive and businesses make the best impression.

Our Objectives

We aim to deliver unparalleled customer service while consistently exceeding expectations. By focusing on results, reliability, and attention to detail, we are working to become the most trusted carpet and upholstery cleaning company in the South of England.

Our Approach

To achieve these goals, we combine cutting-edge cleaning techniques with eco-friendly solutions. In addition, we balance technology with a personal touch. Every client receives tailored care because to us, you are more than just a booking — you’re part of our extended family.

Who We Serve

We proudly serve homeowners, tenants, landlords, and businesses seeking professional, reliable, and friendly cleaning. Whether refreshing a family sofa or maintaining high standards in corporate offices, we adapt our services to meet your needs.

What Makes Us Different

Our strength lies in our commitment to the customer journey. From the first enquiry through to the final clean, we focus on clear communication, meticulous detail, and complete satisfaction. As a result, customers across Essex, Kent, London, and Hertfordshire continue to choose us time and time again.

A Promise of Excellence

With Neil and Niamh leading the way, The Carpet Cleaning Company continues to grow while staying true to its family values. Every clean we complete is a promise of excellence, integrity, and a brighter tomorrow for the customers we serve.

Our Core Values

At The Carpet Cleaning Company, our values guide everything we do — from the way we answer the phone to the way we leave your carpets, upholstery, and leather looking and feeling fresh. As a family-run business serving Essex, Kent, London, and Hertfordshire, we believe success comes from combining professional expertise with genuine care. These principles not only shape how we work as a team but also define the experience our customers enjoy every time they choose us.

Integrity First

We are committed to honesty, transparency, and ethical practices in every aspect of our work. We honor our promises and ensure every job is completed to the highest standards.

Earning and Keeping Trust

Our customers’ trust is the foundation of our business. Through consistent quality, clear communication, and respect for your home or business, we strive to build long-lasting relationships.

Teamwork Makes the Difference

Our team works together seamlessly, combining skills and knowledge to deliver outstanding results. Collaboration and mutual respect allow us to go above and beyond for our customers.

Passion for Excellence

We are passionate about what we do. From tackling tough stains to revitalising your carpets, we approach every task with energy, enthusiasm, and pride in our craft.

Customer-Centered Service

Your satisfaction is our top priority. We deliver personalised, professional service that exceeds expectations, ensuring every experience is exceptional and stress-free.

Unparalleled Quality

We treat every carpet and surface with care and precision, using the best equipment and techniques to deliver results that speak for themselves.

Commitment to Continuous Improvement

We believe there is always room to grow. We continually invest in training, technology, and feedback to stay ahead in the industry and serve our customers better.

Why Choose The Carpet Cleaning Company?

When you choose us, you don’t just get a cleaning service — you get a partner who cares about your home or business.

Award-winning: Carpet Cleaner of the Year 2025/26 – London & South East
Accredited: NCCA members & Checkatrade approved
Specialists in carpet cleaning, upholstery cleaning, leather cleaning, hard floor cleaning, stain removal, allergy-friendly cleaning, and odour elimination
Local focus: we proudly serve Essex, Kent, London, and Hertfordshire
Safe for families, pets, and workplaces

Whether you want to refresh your sofa, deep-clean your office carpets, or restore your leather furniture, we deliver results you can see, feel, and smell immediately.

Get in Touch

At The Carpet Cleaning Company, every job is more than just cleaning — it’s about creating a healthier, happier environment for our customers.

Join countless satisfied customers who have already experienced the remarkable difference of The Carpet Cleaning Company.

Get a Quote